Friday, 3 June 2011

Orange Mobile Phone Outage in Brookside

Orange customers in large parts of Brookside and Stirchley have been unable to use their mobile phones today and may be unable to so for some time.

Four mobile phone masts in the local area are degraded or down and the earliest repair to just one of the masts is scheduled for the 6th of June.  Unfortunately, that mast is in Horsehay and most of Brookside will be unable to connect to it due to the local geography.  There is no scheduled repair date for the other three masts in the area, two of which serve the "repeater" Orange mast at the end of Beaconsfield.

This is the latest in a long string of problems with the Orange network affecting Telford and the Brookside area in particular.

I would urge Orange customers experiencing problems today and over the next few days to call Orange as soon as possible so they can gauge the extent of the problem.  If people don't report the problem, they won't realise that it's affecting a lot of people.  I've told them but they only have my word for it!

To call Orange from a landline or non-Orange mobile phone to report a problem, call 07973100150 and press 1, 3 and then 2.